WSQ - Apply Emotional Competence to Manage Self and Others @ Work

Cutting Edge Behavioural Science for Real World Applications

Area of Training : Personal Development

SkillsFuture Code: CRS-Q-0024743-ES


WSQ – Apply Emotional Competence to Manage Self and Others @ Work
Cutting Edge Behavioural Science for Real World Applications

An Activity-Based Approach to Developing Emotional Competence @ Work

Emotional competence is the ability to understand and manage self and others’ emotional reactions and to regulate them so we can function effectively at work. It will guide us in our daily interactions with colleagues and stakeholders and work. It will also help to build and maintain constructive, successful long term relationships.


  • Understand how emotions work and recognise hot triggers and impulses
  • Maintain composure, self-confidence and resilience when dealing with challenges and setbacks
  • Attain mindfulness @ Work by assessing Emotional Competence with others
  • Creating An Emotionally Intelligent Organization by Focusing On Work Attitude And Motivation
  • Demonstrate empathy by acknowledging the feelings and perspectives of individuals in a cross cultural business context
  • Develop self-monitoring capabilities to guide one’s thinking and actions to work with others constructively
  • Uphold integrity in all business dealings and take responsibility and accountability
  • Learning to Lead with Emotional Intelligence
  • Build bonds by nurturing relationships with others


This workshop is recommended for business leaders, Managers, HR Managers/Specialists, Line Supervisors & Team Leads

Professional Certification (WSQ)

Upon successful completion and assessment of each training module, you will receive a WSQ statement of Attainment in WSQ Apply Emotional Competence to Manage Self and Others in a Business Context


chow-wen-hing-profileMr Chow Wen Hing’s professional career spanned more than 20 years, working with managers, junior executives and frontline staff in a senior leadership position. Under his stewardship, he has inspired and guided hundreds of customer service professionals (CSP) to attain growth in their personal and professional development.

Mr Chow obtained his Bachelor’s degree in business and communication; a Graduate Diploma in Training and Development; is ACTA- trained, and is a Certified Professional Trainer. He has worked with service organizations across various sectors including DFS Galleria Singapore, KPMG Singapore, Standard Chartered Bank, government ministries and educational institutions; and built his extensive experience, insight and mastery over the subject matter in a corporate and organizational setting.


To register, please download registration form and email/fax to | 6720 2222

Venue: 100 Orchard Road, Concorde Hotel Singapore

Fee: $950.00 (excluding GST)

Enquiries: Please contact @ 6720 3333 or email

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